Privacy Policy

All personal data is treated confidentially. Our data protection practices comply with the German Federal Data Protection Act (BDSG) and the General Data Protection Regulation (GDPR). Below we inform you of the details regarding data protection:
Controller within the meaning of the GDPR and the BDSG
You can find the controller within the meaning of Art. 4 (7) GDPR in our legal notice ("Impressum"). Our legal notice can be reached from every page of our website by clicking the "Impressum" button at the bottom of the website.
Data Protection Officer
The data protection officer of the controller is:
HolzLand GmbH
Deutsche Straße 5
44339 Dortmund
Germany
Phone: +49 231 534640-0
Email: datenschutz@holzland.com

1. Reasons for Data Collection

We collect and process your data in order to provide our website and to enable you to receive the best possible service through convenient access to our services.

2. What Data Is Collected, Processed or Used?

2.1 Visiting Our Website
When you access our website, our servers automatically collect information of a general nature, in particular for the purpose of establishing a connection, functionality and system security. This includes the type of browser used, the operating system used, the domain name of the internet service provider, the connection data of the computer used (IP address), the website from which you visit us (referrer URL), the pages you visit on our site, as well as the date and duration of the visit. Due to pseudonymization, it is not possible for us to draw conclusions about specific individuals from this data. This data is not merged with other data sources.

2.2 Contact Form
If you contact us via the contact form, you must provide your name, your email address and your message to us. This data is stored for the purpose of processing your request. We do not disclose this data without your consent. We delete the data collected in this context once storage is no longer required, or we restrict its processing if statutory retention obligations exist. The legal basis for processing your personal data is Art. 6 (1)(b) GDPR.

3. Deletion

Personal data is deleted or blocked as soon as the purpose of storage no longer applies or you request deletion. The data is also deleted when a storage period prescribed by the aforementioned provisions expires, unless there is a need for continued storage of the data for the conclusion or fulfillment of a contract, or you have given your consent in this regard.

4. Cookies

In order to make the use of the website attractive and to take into account the preferences of website visitors, cookies are used — where legally required — after you have given your corresponding consent. This allows, for example, your language selection to be stored. Cookies are small text files that are stored on your hard drive to enable the browser to be identified the next time you visit the website.
You can prevent the storage of cookies on your hard drive at any time by adjusting your browser settings accordingly. Cookies that have already been set can be deleted at any time. Please refer to the instructions for your particular browser to find out how to delete cookies or prevent them from being stored. If you do not accept cookies, this may impair the use of our website.
The legal basis for the processing of cookies is Art. 6 (1)(a) GDPR, unless they are necessary or functional cookies. Necessary cookies are required for the technical presentation of our website and are used even without your consent. Functional cookies are used on the basis of our predominant legitimate interest in their use, Art. 6 (1)(f) GDPR.
We divide cookies into different categories so that you can understand and comprehend how these cookies work:

a) Necessary Cookies
These cookies are required to enable the basic functions of this site, such as providing a secure login or saving order progress. The legal basis for the processing of cookies is Art. 6 (1)(f) GDPR. Our legitimate interest lies in the technically flawless provision of the website.

b) Functional Cookies
These cookies allow us to analyze your use of the site in order to evaluate and improve our services. They can also be used to provide a better customer experience on this site. Example: remembering your login details, providing information on how our site is used, or providing a chatbot that answers basic questions about our products.
The legal basis for the processing of cookies is our legitimate interest, Art. 6 (1)(f) GDPR.

c) Marketing/Statistics Cookies
These cookies are used to present website visitors with advertising that is more relevant to them. The site owner may share this data with advertisers or use it to better understand the interests of website visitors. Marketing cookies could, for example, be used to share data with advertisers so that the displayed ads better match users' interests, to enable users to share certain pages on social networks, or to post comments on this site.
The legal basis for the processing of cookies is Art. 6 (1)(a) GDPR, provided you have given your consent when entering the site. You may revoke this consent at any time with future effect by sending an email to the contact address stated above or by deleting the cookies in your browser.
For details of the individual cookies used, please refer to the detailed information below on the type and name of the respective cookies.

5. Data Security

We secure our website and other systems through technical and organizational measures against loss, destruction, access, alteration or dissemination of your data by unauthorized persons. Data transmission takes place, depending on the browser used, with SSL encryption ranging from 128 bit to 256 bit. Despite regular checks and continuous improvement of our security measures, complete protection against all risks is not possible.

6. Use of Social Media Plug-ins

6.1 Which Providers Do We Use?
We currently use the following social media plug-ins: Facebook, Instagram and Twitter. We use the so-called two-click solution. This means that when you visit our site, no personal data is generally transmitted to the plug-in providers at first. You can recognize the plug-in provider by the marking on the box, its initial letter or its logo. We give you the option of communicating directly with the plug-in provider via the button. Only if you click on the marked field and thereby activate it does the plug-in provider receive the information that you have accessed the corresponding page of our online offering. In addition, the IP address, date and time of the request, the time zone difference to Greenwich Mean Time (GMT), the content of the request (specific page), access status/HTTP status code, the amount of data transferred in each case, the website from which the request originates, browser, operating system and its interface, and the language and version of the browser software are transmitted. In the case of Facebook, according to the respective provider, the IP address is anonymized immediately after collection in Germany. By activating the plug-in, your personal data is thus transmitted to the respective plug-in provider and stored there (in the case of US providers, in the USA). Since the plug-in provider collects data primarily via cookies, we recommend that you delete all cookies via your browser's security settings before clicking on the greyed-out box.

6.2 No Influence on Our Part
We have no influence on the data collected and the data processing operations, nor are we aware of the full extent of the data collection, the purposes of processing, or the storage periods. We also have no information regarding the deletion of the collected data by the plug-in provider.

6.3 Use by the Provider
The plug-in provider stores the data collected about you as usage profiles and uses it for purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation is carried out in particular (also for users who are not logged in) to display needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact the respective plug-in provider to exercise this right. Through the plug-ins, we offer you the opportunity to interact with the social networks and other users, so that we can improve our offering and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 (1) sentence 1 (f) GDPR.

6.4 Data Transfer
The transfer of data occurs regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in to the plug-in provider, the data collected by us about you is directly assigned to your existing account with the plug-in provider. If you activate the button and, for example, link the page, the plug-in provider also stores this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, and in particular before activating the button, so that you can avoid an assignment to your profile with the plug-in provider.

6.5 Privacy Policies of the Providers
For further information on the purpose and scope of data collection and its processing by the plug-in provider, please refer to the privacy policies of these providers set out below. There you will also find further information on your rights in this regard and setting options to protect your privacy.
Addresses of the respective plug-in providers and URLs of their privacy notices:
Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;
www.facebook.com/policy.php; further information on data collection:
www.facebook.com/help/186325668085084,
www.facebook.com/about/privacy/your-info-on-other and
www.facebook.com/about/privacy/your-info. Facebook has submitted to the EU-US Privacy Shield, www.privacyshield.gov/EU-US-Framework
Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA,
help.instagram.com/155833707900388 and
www.instagram.com/about/legal/privacy
Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Further information can be found in Twitter's privacy policy at www.twitter.com/privacy. You can change your privacy settings on Twitter in your account settings at https://www.twitter.com/account/settings.

7. Facebook Fan Page / Facebook Presence

Our presence on social networks and platforms, such as Facebook, serves the purpose of active and up-to-date communication with our customers and prospective customers. There we provide information about our services, products and interesting special promotions relating to our company. When you visit our online presences on social media, your data may be automatically collected and stored for market research and advertising purposes. Using pseudonyms, so-called usage profiles are created from this data. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. For this purpose, cookies are generally used on your device. The function of cookies is explained as part of our privacy policy; please refer to the corresponding information there. These cookies store visitor behavior and user interests. This serves to protect our predominant legitimate interests, within the framework of a balancing of interests, in an optimized presentation of our services and offers as well as effective communication with customers and prospective customers. The legal basis for the processing is therefore Art. 6 (1)(f) EU GDPR. If you are asked by the respective social media platform operators for consent to data processing, e.g. by means of a checkbox, the legal basis for the data processing is Art. 6 (1)(a) EU GDPR. Insofar as the aforementioned social media platforms have their headquarters in the USA, the following applies: An adequacy decision by the European Commission exists for the USA. This is based on the EU-US Privacy Shield. A current certificate for the respective company can be viewed on the following website: www.privacyshield.gov/list.
For detailed information on the processing and use of data by the providers on their sites, as well as a contact option and your rights and setting options in this regard to protect your privacy, in particular options for objection (so-called opt-out), please refer to the providers' privacy notices linked below: Facebook: www.facebook.com/about/privacy/ You can find the option to object (opt-out) as follows: Facebook: www.facebook.com/settings
Should you have any further questions in this regard, you can also contact us (contact details can be found above). The data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 GDPR, which you can view here: www.facebook.com/legal/terms/page_controller_addendum

8. Rights of the Data Subject

If personal data concerning you is processed, you are a data subject within the meaning of the GDPR and you have the following rights against the controller:
8.1 Right to Information
You may request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing exists, you may request the following information from the controller:
•    the purposes for which the personal data is processed;
•    the categories of personal data being processed;
•    the recipients or categories of recipients to whom the personal data concerning you has been or will still be disclosed;
•    the planned duration of storage of the personal data concerning you, or, if specific information is not possible, the criteria for determining the storage period;
•    the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller, or a right to object to such processing;
•    the existence of a right of appeal to a supervisory authority;
•    all available information on the origin of the data, if the personal data is not collected from the data subject.

8.2 Right to Rectification
You have the right to rectification and/or completion vis-à-vis the controller if the personal data processed concerning you is incorrect or incomplete. The controller must carry out the rectification without delay.

8.3 Right to Restriction of Processing
Under the following conditions, you may request the restriction of the processing of personal data concerning you:
•    if you dispute the accuracy of the personal data concerning you, for a period enabling the controller to verify the accuracy of the personal data;
•    the processing is unlawful and you oppose the erasure of the personal data and request the restriction of the use of the personal data instead;
•    the controller no longer needs the personal data for the purposes of the processing, but you need it to assert, exercise or defend legal claims; or
•    if you have objected to the processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds of the controller override your grounds.
Where processing of personal data concerning you has been restricted, such data may, with the exception of storage, only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State. If the restriction of processing has been restricted according to the above conditions, you will be informed by the controller before the restriction is lifted.

8.4 Right to Erasure ("Right to be Forgotten")
You may require the controller to erase personal data concerning you without undue delay, and the controller is obliged to erase such data without undue delay where one of the following grounds applies:
•    The personal data concerning you is no longer necessary for the purposes for which it was collected or otherwise processed.
•    You withdraw your consent on which the processing was based pursuant to Art. 6 (1)(a) or Art. 9 (2)(a) GDPR, and there is no other legal basis for the processing.
•    You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
•    The personal data concerning you has been unlawfully processed.
•    Erasure of the personal data concerning you is required to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.
•    The personal data concerning you was collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.
Information to Third Parties
If the controller has made the personal data concerning you public and is obliged pursuant to Art. 17 (1) GDPR to erase it, the controller shall take reasonable steps, including technical measures, taking into account available technology and the cost of implementation, to inform controllers processing the personal data that you, as the data subject, have requested that they erase any links to, or copies or replications of, that personal data.
Exceptions
The right to erasure does not apply insofar as processing is necessary:
•    for exercising the right of freedom of expression and information;
•    for compliance with a legal obligation requiring processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
•    for reasons of public interest in the area of public health pursuant to Art. 9 (2)(h) and (i) as well as Art. 9 (3) GDPR;
•    for the establishment, exercise or defense of legal claims.

8.5 Right to Notification
If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you has been disclosed of this rectification, erasure or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right vis-à-vis the controller to be informed about these recipients.

8.6 Right to Data Portability
You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that:
•    the processing is based on consent pursuant to Art. 6 (1)(a) GDPR or Art. 9 (2)(a) GDPR or on a contract pursuant to Art. 6 (1)(b) GDPR, and
•    the processing is carried out using automated procedures.
In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.

8.7 Right to Object
You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you which is based on Art. 6 (1)(e) or (f) GDPR; this also applies to profiling based on these provisions. The controller shall no longer process the personal data concerning you unless the controller can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims. Where personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. You have the option, in connection with the use of information society services and notwithstanding Directive 2002/58/EC, to exercise your right to object by automated means using technical specifications.

8.8 Right to Withdraw Consent Under Data Protection Law
You have the right to withdraw your data protection consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

8.9 Automated Decision-Making in Individual Cases, Including Profiling
You have the right not to be subject to a decision based solely on automated processing — including profiling — which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:
•    is necessary for entering into, or the performance of, a contract between you and the controller,
•    is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and your legitimate interests, or
•    is based on your explicit consent.
However, such decisions may not be based on special categories of personal data under Art. 9 (1) GDPR, unless Art. 9 (2)(a) or (g) GDPR applies and suitable measures to protect your rights and freedoms and your legitimate interests have been taken.

8.10 Right to Lodge a Complaint with a Supervisory Authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.
The supervisory authority with which the complaint has been lodged shall inform the complainant of the progress and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.